Visitor Information

Frequently Asked Questions:

 Where are you located?  We have relocated this year to Truist Field, home of the Charlotte Knights. 324 South Mint Street, Charlotte, NC 28202.

 

Is there an admission charge? Yes, for the first time. There is an admission charge to enter the stadium. This allows us to manage the number of guests in the stadium and helps cover expenses associated with the event.  Tickets are available online or at the stadium ticket window.

 

Ticket Information
Do I need to arrive at the start time of my ticket?  No. You can arrive at any time within the window that your ticket provides.

Do I need to leave the event at the end time of my ticket?  No. Once you are inside, you can stay as long as you would like.

Are children free?  Children two and under are free.

Gate Entrance: You will enter through the main gates at the corner of South Mint Street and West MLK Jr. Blvd.

Bag Check/Ticket Check  Before entering the stadium, all bags will be checked, and tickets will be scanned. No outside food or beverage is allowed inside Truist Field.

Rain Policy The event is mostly a rain or shine event. In the event of inclement weather that cause us to close, your ticket will be exchanged for a future day and time.

Can I bring an umbrella? Yes.

What are Covid-19 precautions:

Per current North Carolina order, facemasks or face coverings are required to be worn in public places like Truist Field with limited exceptions.  If facemasks/face coverings are not worn by those wishing to attend an event at Truist Field, entry can be denied by the Charlotte Knights to stay in accordance with the order.  Facemasks/face coverings are to be worn while entering and moving about the facility.  Facemasks/face coverings may be taken off when consuming food and beverages while seated.  Thank you for your attention to this order and helping Truist Field remain as safe and enjoyable as possible.

 

The Knights, in consultation with Atrium Health and the Mecklenburg County Public Health Department, have developed comprehensive health and safety protocols for the reopening of this facility. This includes deep cleaning of all concourse touchpoints, concession areas, and restrooms, social distancing markers, and limited capacity in all public spaces. Please note that any public space where others are present allows for an inherent risk of exposure to Covid-19 and we cannot guarantee that you will not be exposed during your visit. According to the CDC, senior citizens and those with underlying medical conditions are more vulnerable to the virus.

Temperature Check: At the entrance, there will be a temperature check. If you do not pass the temperature check of 100.7, you will not be allowed to enter the ballpark and will be given a refund for your ticket.

Mask Protocol Masks must be worn at all times unless you are eating or drinking. If a guest does not have a mask when being temperature checked, they may purchase one inside the Knights Team Store. Guests refusing to wear a mask will not be allowed access into Truist Field. Protocols are in compliance with North Carolina guidelines.

 

How Do I Get There and Where Do I Park? For Lyft or Uber use the address 324 S Mint Street or Truist Field. If driving, set your location to 410 S Mint St, Charlotte, NC 28202. Once there you will find paid parking at Mint Street Parking Deck (with handicap parking on each floor). There are surface parking lots on Graham (behind the stadium) and Mint Street (to the north). Rates go down evenings and weekends. Street parking is free evenings and on the weekends.


Caution: MLK is closed between Mint and Graham due to construction.

We are 4.5 blocks west of the Convention Center Blue Line Stop.

Is the event ADA accessible? Yes, Truist Field is accessible. We do not have wheelchairs for rent.

What Vendors are participating?  Unfortunately, due to Covid-19, a few of our vendors cannot return this year. There will not be a Christmas Tree vendor this year.  You'll find a list of vendors here.

What’s the deal with “Glühwein” ?  Glühwein is a mulled, spiced wine served warm in Germany and other European countries during the holidays.  A non-alcoholic version called Kinderwein is also available at Village Bakery.

Social Media?   Yes! Facebook, Twitter @CLTChristmas, Instagram @CLTChristmasVillage. Use hashtags #CCVMemories, #CLTChristmas and #LighttheKnights

 

Can I bring my dog?  Unfortunately, dogs are not allowed inside Truist Field.

Is everything outside?  Yes. We will not have a heated "hospitality" tent this year. All tables and seating are open air.

If you have any questions, please email us at info@cltchristmasvillage.com

 

 

Contact Us For More Information.

For More Information, Contact Us:

Vendors, Sponsors and General Inquiries

info@CLTchristmasvillage.com

704-941-9507

Or use the email form provided.

 

Location:

Truist Field

324 S. Mint Street

Charlotte, NC 28202

Not a mailing address

  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon

©2016-20 by Charlotte Christmas Village.